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Service and maintenance services

Security system service and maintenance services ensure the operational reliability of systems, extend the lifecycle of devices and reduce business interruptions. 

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Security system maintenance ensures safety and business continuity

Security system maintenance is an investment in security and business continuity. Service and maintenance solutions can extend the lifecycle of your equipment and ensure that it meets regulatory requirements and manufacturers’ recommendations. Different service levels allow you to find the right solution to meet the needs of your business.

Loihde’s maintenance agreement ensures that your video surveillance, access control, locking and burglary detection systems always function reliably. Preventive maintenance prevents anomalies and a nationwide network of service locations ensures rapid response capacity in case any problems occur. The agreements always include a 24/7 reception of fault reports, operational advice on weekdays and a designated contact person. 

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Benefits of service and maintenance services in different industries  

Service and maintenance services are suitable for office buildings, production facilities, logistics centres and public premises. They help companies avoid downtime, ensure regulatory compliance and maintain a positive customer and employee experience. The maintenance of security systems also promotes ensuring security levels required by insurance companies.

Comprehensive maintenance agreement for different systems

We provide comprehensive service and maintenance services for security systems as well as locking and door environments from different manufacturers. The suitability of the system is always assessed in more detailed on a case-by-case basis.

Benefits of a service and maintenance service for companies

You be designated a contact person and receive expert technical support and access to the OneManage customer service portal where you can monitor the status of your service and support requests. A clear report and security index is produced for each service visit, so you know exactly how your systems are doing. Loihde’s experts work in cooperation with equipment manufacturers to ensure that maintenance is always up-to-date and in accordance with the manufacturer’s standards.   

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Maintenance agreement service levels to meet the needs of companies

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Level A. Basic certainty cost-effectively 

Includes key security system maintenance and annual reporting. You will be provided a designated contact person, telephone support on weekdays, access to the OneManage portal, annual contractual maintenance and 24/7 reception of fault reports. Troubleshooting and fault repair is started within the agreed response time, but the costs of related labour and spare parts are invoiced separately. Agreed pricing is applied to work not included in the service level and extensions of the location.

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Level B. Expanded maintenance agreement including fault repairs

Includes all services of level A as well as repairs during normal working hours and travel expenses for maintenance and repairs on weekdays from 8 a.m. to 4 p.m. Suitable for companies that want predictability for managing costs.

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Level C. Full protection including spare parts 

The most comprehensive option includes everything included in level B as well as spare parts covered by the manufacturer’s support and replacement of broken devices at no additional charge. This highest level maintenance agreement minimises downtime and ensures that critical security systems are restored to full functionality as quickly as possible.

Implementation of the maintenance service

The implementation starts with a site survey, in which a site map is drawn up and the security systems to be included in the agreement are defined. Maintenance and inspections are carried out according to the manufacturer’s instructions, and any deficiencies are documented and reported. An automated enterprise resource planning system ensures timely maintenance and clear reports. 

Deployment progresses in stages: 

  1. Needs survey and selection of service level (A, B or C)
  2. Site mapping and creation of site card
  3. Launching the service program
  4. Continuous monitoring and reporting in the OneManage customer service portal   
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Why choose service and maintenance services by Loihde? 

Loihde’s service and maintenance services combine technical expertise, long-term experience and close cooperation with equipment manufacturers. Customers receive clear reports, a fast response time and predictive maintenance from a single trusted partner.

In addition, a nationwide network of locations enables service throughout Finland, which guarantees rapid response and continuous operational reliability. 

Frequently asked questions about the service and maintenance service 

What does a security system maintenance agreement include?

The maintenance agreement includes regular inspections of the systems, preventive maintenance, 24/7 reception of fault reports, user guidance and a designated contact person. In addition, you can view real-time reports and service history in the OneManage portal.

Why is security system maintenance important for a company?

Regular maintenance ensures that security systems remain operational and extends the lifecycle of the devices. Preventive maintenance prevents faults, helps in meeting regulatory requirements and reduces business interruptions.

How are the costs of service and maintenance services determined?

The costs are determined according to the selected service level (A, B or C). A fixed monthly fee makes costs predictable, and at the highest levels, the service covers spare parts as well as replacement of broken devices without additional invoicing.

Take the next step towards carefree security 

Would you like to ensure that your security systems function reliably every day? Contact Loihde’s experts to discuss how our maintenance services can support security, continuity and reliability.