Loihde’s administrator services ensure that security systems remain operational, access rights are up-to-date and support is always available.
Administrator services boost security and promote business continuity
The maintenance of security systems is not just technical management, it is a key part of ensuring the security and continuity of an organisation. Seamlessly integrated systems maintains a well functioning work environment and helps with risk management. Loihde’s administrator services support security systems with expert maintenance, clear processes and rapid response capacity when it comes to burglar alarms, access control and video surveillance.
Many organisations face challenges in their daily work in relation to user management, change requests and the maintenance of system settings. Often, these involve critical response times and the risk of errors. Outsourcing administrator services to Loihde guarantees that access rights, schedules and settings are always up-to-date, and that an expert is available when needed.
Carefree daily life with administrator services
Administrator services allow you to ensure that your systems are always maintained. You also know that people’s access rights are up-to-date and that you will also receive guidance if there are any issues with the systems. We offer administrator services for the following security systems:
Content and implementation of administrator services to support security systems
At Loihde, administrator services are produced centrally, reliably, securely and always tailored to the needs of the customer and the system environment. We manage systems remotely or in our own secure network in the case of a SaaS service. Service requests are received and executed according to the agreed process, and all documentation related to fulfilling the service is kept up to date.
The service may include, for example:
Management of user profiles and access rights
Changes to settings and schedules
Door controls and access group management
Running reports and user guidance, as necessary
Our administrator service always operate in accordance with the Private Security Services Act, which guarantees the practical implementation of both quality requirements and information security.
The Service Centre customer service and technical customer service include:
Telephone and e-mail communication on weekdays between 8 a.m. and 4 p.m.
Online reporting services, credentials and management and instructions
Various customer-specific remote access and administrator services
Solutions of customers' technical issues
Maintenance phone
Benefits of administrator services for the daily life of an organisation
Loihde’s administrator services provide clarity, speed and predictability in the maintenance of security systems. The customer is assigned a single responsible party who knows the system environment and takes care of daily changes quickly according to the agreed service level (SLA).
The service frees up the organisation's internal resources, reduces the risk of downtime and speeds up the processing of service requests. Centralised usage tracking, status data and reporting are available in a single view, which improves transparency. The service adapts to changing needs and enables flexible expansion as separately priced instalment work.
Customer experience: Lähitapiola relies on Loihde’s administrator services
Loihde is a long-term security partner for Lähitapiola, combining physical and digital security into one service. In addition to administrator services, the cooperation includes access control, video surveillance and burglar alarm systems.
According to Director of ICT Risk Management and Security, Leo Niemelä, Loihde’s strengths include adaptiveness, a service-oriented approach and the ability to do as agreed:
"I appreciate how they will take an idea and start promoting it. Things have gone very well." - Leo Niemelä, Lähitapiola
The cooperation is guided by the shared idea of “one security”, in which technology and expertise are seamlessly linked.
Step-by-step deployment of the administrator services
The deployment of a administrator service is a systematic and controlled process that begins with a survey of the current situation. Together, we define the systems, targets, user roles and any possible special instructions. These serve as the basis for drawing up a service specification and operating instructions, which guide the practical work.
We maintain up-to-date information in the production control system and ensure that all service requests are processed as agreed, from reception to implementation and communication. SLA levels determine response times and service hours, and reporting provides insight into service quality and efficiency.
Deployment phases:
Finalisation of the agreement and service description
Establishment of service production and definition of access rights
Agreement on the used contact methods and persons responsible
Request channels are opened and instructions approved
Start of the service as agreed and transition to smooth maintenance
Loihde is a comprehensive partner for administrator services
Loihde’s administrator services are not just a technical support service, but part of a larger entity that combines security technology, IT infrastructure and cyber security. We deliver the service centrally from a strong service centre with clear, documented and compliant operating models.
The customer receives a partner who knows the legislation in the industry and complies with it in practice. Information management is organised, and all changes and expansions are carried out in a systematic, transparent and cost-effective manner. Loihde works flexibly and you get support exactly when you need it.
Loihde’s OneManage customer service portal gathers security system information into a single view
The OneManage customer service portal brings together the most important information in one place. Status information, alerts, service requests and reports are always easily accessible. The customer service portal allows our customers to monitor the status of the service in real time, view the events related to devices and systems and communicate directly with the monitoring team at Loihde.
The overview covers the entire field of security: IT infrastructure, security technology and information security. This allows the customer to see the whole picture at a glance and rely on the rapid and documented flow of information, also for audits.
Your security overview
Our OneManage customer service portal creates a centralised overview of the security of your facility while enhancing the transparency of service management.
The service portal contains everything you need for comprehensive management and maintenance of your services and equipment:
Status information, events and alerts including additional information for all of your services and devices.
The service includes reports and metrics.
Service, maintenance and change requests as well as other communication between you and the monitoring team.
A centralised overview of IT infrastructure, security technology, information security and service management history.
Clearly agreed service levels to support security systems
Loihde’s administrator services are based on clearly defined service levels (SLAs), which guarantee predictable responses and operational reliability. The customer can choose from a wide range of service levels, from office hours to round-the-clock service.
The most common SLA levels determine the response time, service hours and communication and reporting practices, among other factors. The default level of the administrator services is SLA4, for which service hours are weekdays and the measures are carried out according to precisely agreed indicators. This keeps expectations in line with the implementation, and the quality of the service can be monitored transparently.
Frequently asked questions about administrator services
Why outsource administrator services?
By outsourcing administrator services, you ensure the operational reliability of the systems, up-to-date access rights and fast support. This saves resources and reduces the risk of error.
Does the administrator service also include changes and guidance?
Yes. The service includes, among other things, the implementation of change requests, management of schedules and settings and user guidance, as necessary. The support adapts to the organisation's daily operations.
Can the scope of the service be modified according to needs?
Yes. Loihde’s administrator services are scalable. This means you can select the appropriate service level and add separately priced batch work as needed.
Want to make sure your security systems remain up-to-date and reliable?
Contact a Loihde expert and we will work with you to define a suitable administrator service package and deploy the service in a controlled and effortless manner.
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